Verizon Customers are Being Reimbursed!

http://www.nytimes.com/2010/10/04/technology/04webphone.html?_r=1&hp

"Verizon Wireless to Pay Up to $90 Million in Refunds" Edward. Wyatt

I find the headline of this story to be very intriguing and eye catching simply because you don't usually see phone companies returning money to customers because they made a mistake. That is very unusual and rare that you see something like this occurring. This headline works with the story because it sets a very hyperactive mood. It gives the reader the impression that the highlight of the story will be a good one. The lead was an WHO lead. It was very informative and states exactly who will be receiving the $90 million dollars. This lead was effective because it told the readers exactly what was taking place in the very first sentence. It went straight to the point and kept the readers interested, leaving them wanting to read more. the only sources that i saw in the article was the Verizon Wireless Company, Mary Coyne a deputy general counsel for Verizon Wireless, and the Federal Communications Commission. This article could have used some more sources such as some customers who were wrongfully charged by the Verizon Company. This would make the story much more interesting as opposed to just plainly stating what happened and that's it. The readers would like to know what were some of the specific complaints made. This article could also use more information. It seems to me as though the article was very vague and boring. The article started off very interesting but as i continued to read I lost interest in the story very quickly. I think the article could have used more "interesting facts" to spice up the story. I think this article is newsworthy because everyone has a cellphone nowadays and since Verizon Wireless is one of the top phone companies, this article would pertain to those customers. Things like this always occurs, when a customer is being overcharged for something they don't use but this time the customers are being heard.


I chose to write about this article because most of my family is a Verizon Wireless customer and they're always having some dispute with the Verizon Network because they are being overcharged. We always report the problem but Verizon never gets back to us and we ending up paying additional fees for features we never used.